Resume

Professional Experience

Independent Consultant | Remote (Multiple Contracts)

Special Projects Manager | March 2024 – Present

  • Support private equity liquidation and transition of $4.4mm/annual gardening center store to landscaping-only business, including payroll, tax reporting, and inventory offloading. 

  • Identified tax accounting error and saved 1% of total future revenue, projected at $24k over three months

  • Collaborated with the leadership team to support the opening of new Skiptown locations in Denver and Atlanta

  • Created Skiptown Partner Affiliate program and engaged 15 partners to bring first revenue in the door

Iconic Moments | Remote

Chief of Staff / Operations Lead | April 2022 to December 2023

  • Designed 2-year, $50M financial model with four revenue streams to fundraise $2M in venture capital

  • Developed project and program management resources including timelines, Gantt charts, budgets, checklists, and performance metrics to drive organizational efficiency

  • Directed Iconic Moments X Jackson Pollock Studio project, generating over $500K in revenue and obtaining extensive press coverage

  • Forged and maintained B2B partnerships and negotiated contracts with 15+ partners, including Jackson Pollock Studio, IMG, and Norman Rockwell Museum

CO.LAB | Chattanooga, TN

Director of Programs / Entrepreneur in Residence | August 2021 to December 2022

  • Mentored founders as Entrepreneur in Residence (EIR) for non-profit which accelerates local startups

  • Provided guidance to leadership on operational management for companies including Happy Birdwatcher, Seahorse Snacks, and Cocoa Asante

  • Developed and supervised a $22K recycling and sustainability pilot program in partnership with the City of Chattanooga, which diverted more than 20 tons of material from the landfill 

Blueacorn.co | Remote

Chief of Staff / Business Operations Consultant | March 2021 to May 2021

  • Built the processes and operational infrastructure that allowed a fast-paced fin-tech startup to scale from zero to $400M and 60 to 600 team members in only 50 days 

  • Established organizational policies and processes for people, financials, compliance, and fraud to maximize efficiencies

  • Built customer service team to answer customer emails and phone calls, creating SOPs, streamlining processes, and providing training guidelines

  • Refined process for loan review team to maximize accuracy and quality while not utilizing increased resources or time


DocStation | Remote

Director of Operations | April 2019 to February 2021

  • Assisted in scaling of pharmacy technology platform by driving efficient business operations, identifying continuous improvements, and building strong performing teams

  • Oversaw 3 B2B partner accounts, facilitated partner meetings, and forged relationships with clients, resulting in  growth of largest customer account by 12%

  • Prepared for successful SOC2 audit through review of internal controls, ensuring adherence to regulatory compliance, and maintaining proper records

  • Analyzed financial reports and planned resource allocation to produce strong ROI

  • Played a key role in sales process, closing $800K in new revenue in 6 months with 3 customers 

  • Created tools and processes for partner programs, overseeing project status to ensure achievement of priorities and objectives by deadlines

Techstars | Austin, TX

Program Manager, Impact + Austin | March 2018 to April 2019

  • Facilitated existing Austin program to support entrepreneurs and supervised implementation of new Impact program to ensure organizational success

  • Achieved NPS of 75+ for new program within one year by running an effective program focused on founders feedback

  • Supported 18 venture-backed start-ups develop OKRs and KPIs, scorecards, internal processes, and budgets

  • Evaluated accelerator programs, including selection, in-program experiences, Demo Day, and end of program celebrations to ensure achievement of program outcomes

  • Streamlined program schedules and budgets, opening up 25% of time to focus on supporting founders’ priorities

  • Built Austin office 2019 operating budget of $1M and allocated based on forecasted site needs

Learning Enterprises | Remote

Board of Directors Chair / Managing Director (MD) | July 2015 to July 2019

  • Coordinated recruitment and deployment of up to 122 volunteer teachers across 12 host countries

  • Organized accommodations, arranged transportation, and forged partnerships with global educational institutions

  • Evaluated teaching programs to ensure program alignment and effectiveness of volunteers

  • Directed board meetings, guided strategic decision-making, and provided governance

Pact | Washington, DC

Program Officer | June 2010 to July 2015

  • Oversaw program management for US-based projects of international development NGO

  • Played a key role in planning and execution of 136 international development projects in East Africa, West Africa, and Colombia

  • Built budgets for $100K/ year to $9M/three-years for international development projects based on forecasted labor and resources

EDUCATION

Master of Business Administration (MBA), University of Cape Town

Global Network Week, "Design and Innovation,” Yale School of Management 

Bachelor of Arts in Political Science with Minor in Middle Eastern Studies, NC State University